Care coordination
One coordinator who knows your whole family — reachable 24/7
Living abroad, the hardest part of healthcare is not finding a doctor — it's holding the whole picture together: which specialist, which insurer, which country, what happened last time. VeryPatient gives your family a dedicated care coordinator who knows your history and does exactly that, with a doctor's answer on WhatsApp within minutes, day or night.
The gap we close
In Belgium, after-hours care means the 1733 duty line and an on-call doctor who has never met you and cannot see your file. For an international family — a child's fever at 2 a.m., a prescription that needs refilling before a flight, a specialist referral in a language you don't speak — that is not coordination, it's starting over every time. VeryPatient replaces that with continuity: one team, one file, one number, everywhere you go.
What care coordination means at VeryPatient
A named care coordinator
The same person every time — who remembers your child's allergy, your insurer, your last consultation, and advocates for you with specialists and clinics worldwide.
24/7 doctor access on WhatsApp
Message like you'd message a friend. The AI assistant replies instantly and a human clinician reviews every case — day, night, weekend, holiday, timezone-independent.
One health file that follows you
Every record, prescription and report for every family member, in one secure portal. Change country; your file — and your coordinator — travel with you.
We coordinate the specialists
Describe what's happening and we book the right doctor — ours or one of 50+ vetted experts — brief them, and keep the whole pathway joined up.
We handle the insurers
Direct billing and claims with TRICARE, Cigna, Allianz, DKV, International SOS and more — insurer-ready invoices, paperwork done for you.
Care that crosses borders
When you relocate or travel, we coordinate with partner clinics abroad so your care is never interrupted mid-treatment.
How it works
- 1 · Message us
Reach your coordinator on WhatsApp any time — describe what's going on, for whom, since when.
- 2 · We assess & route
The AI assistant triages instantly; a human clinician validates and routes you to the right care — advice, an e-consult, or a specialist.
- 3 · We coordinate
We book, brief the specialist, chase results, coordinate your insurer, and keep everything in your family file.
- 4 · We follow up
Check-ins after every episode, wherever you are — so nothing falls through the cracks between visits, countries or schools.
Care coordination vs. the on-call system
For an international family, the difference between a duty doctor and a coordinated medical home is the difference between starting over and being known.
Frequently asked questions
What is a care coordinator?
A dedicated person at VeryPatient who knows your family's medical history and acts as your single point of contact — booking appointments, coordinating specialists, liaising with your insurer, and making sure your care stays joined up across doctors and countries.
Can I really reach a doctor 24/7?
Yes. You message our team on WhatsApp any time. An AI assistant replies immediately for triage and information, and a human clinician reviews every case. In an emergency we direct you to call 112.
How is this different from Belgium's on-call (1733) system?
The on-call system connects you to a duty doctor who has never met you and cannot see your file. VeryPatient gives you a continuous team that knows your history, holds your records, coordinates your specialists and insurer, and stays with you even when you move country.
Do you coordinate with my international insurer?
Yes — we work with TRICARE, Cigna, Allianz, DKV, International SOS and others, provide insurer-ready invoices, and handle claims paperwork where possible.
What happens when we relocate?
Your health file and your coordinator travel with you, and we coordinate with partner clinics abroad so ongoing care is never interrupted.
Is this a replacement for emergency services?
No. VeryPatient is care coordination and non-emergency medical support. In a medical emergency, always call 112 immediately.
Care that travels with your family
Message our care team on WhatsApp, or explore membership — starting with a free concierge question.