Care coordination
One coordinator who knows your whole family
Living abroad, the hardest part of healthcare is not finding a doctor — it's holding the whole picture together: which specialist, which insurer, which country, what happened last time. VeryPatient gives your family a dedicated care coordinator who knows your history and does exactly that. An assistant collects your message. A coordinator reads it. A doctor decides.
The gap we close
For an international family — a child's fever at 2 a.m., a prescription that needs refilling before a flight, a specialist referral in a language you don't speak — the hard part is that every episode starts from zero, with someone who has never met you and cannot see your file. VeryPatient replaces that with continuity: one team, one file, one number, everywhere you go.
What care coordination means at VeryPatient
A named care coordinator
The same person every time — who remembers your child's allergy, your insurer, your last consultation, and advocates for you with specialists and clinics.
One number, on WhatsApp
Message us on WhatsApp at any time. The AI assistant replies straight away and says it is an AI. In an emergency, call 112.
One health file that follows you
Every record, prescription and report for every family member, in one secure portal. Change country; your file — and your coordinator — travel with you.
We coordinate the specialists
Describe what's happening and we book the right practitioner, brief them, and keep the whole pathway joined up.
We help with the insurer paperwork
We work with many international insurers and can prepare the documents your insurer asks for. Coverage depends on your own policy.
Care that crosses borders
Where we have an accepted caregiver or partner in your new country, we coordinate with them. Where we don't yet, we help you find local care — and your file stays with you.
How it works
- 1 · Message us
Reach your coordinator on WhatsApp any time — describe what's going on, for whom, since when.
- 2 · We read and prepare
The AI assistant tells you it is an AI and collects the details. A care coordinator reads your message and prepares the next step; a doctor makes every medical decision — advice, a consultation or a specialist.
- 3 · We coordinate
We book, brief the specialist, chase results, coordinate your insurer, and keep everything in your family file.
- 4 · We follow up
Check-ins after every episode, wherever you are — so nothing falls through the cracks between visits, countries or schools.
What care coordination includes
For an international family, the difference is between starting over each time and being known.
- A care-coordination desk that already knows your family's history
- One health file for every family member, in one secure portal
- We prepare your case, book the right practitioner and brief them
- Help with the documents your insurer asks for
- Follow-up after each episode, so nothing falls through the cracks
- A team working in English, French, Dutch and German
Frequently asked questions
What is a care coordinator?
A dedicated person at VeryPatient who knows your family's medical history and acts as your single point of contact — booking appointments, coordinating specialists, liaising with your insurer, and making sure your care stays joined up across doctors and countries.
How do I reach you?
Message us on WhatsApp at any time. The AI assistant replies straight away and says it is an AI; it collects the details. A care coordinator reads your message and prepares the next step, and a doctor makes every medical decision. In an emergency, call 112.
Do you work with my international insurer?
We work with many international insurers and can prepare the documents your insurer asks for. Coverage depends on your own policy.
What happens when we relocate?
Your health file and your coordinator travel with you. Where we have an accepted caregiver or partner in your new country, we coordinate with them. Where we don't yet, we help you find local care — and your file stays with you.
Is this a replacement for emergency services?
No. VeryPatient is care coordination and non-emergency medical support. In a medical emergency, always call 112 immediately.
Care that travels with your family
Message our care team on WhatsApp, or explore membership — starting with a concierge question.